PAS Training Programs Page

Ken Blanchard's Award Winning
Situational Frontline Leadership

“The Human Touch Performance Appraisal” – This session focuses on the process of conducting performance appraisals, not the paperwork or the “form”. After all, it’s not the form that counts, it’s the process. Applying the human touch helps managers get the most from their employees; it’s a way to show employees that they sincerely care enough to listen to their goals, wants, needs, and expectations. Managers who implement the human touch build on their employees’ strengths and help them reach their true potential. The tools learned in this session will not only alleviate the dread of conducting performance appraisals, but will prepare the employee and assist in helping the process run more smoothly. (4-hour session)
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“Managing Workplace Conflict” – With our hectic, ever-changing work environment, it’s no wonder conflict in the workplace happens everyday! Because conflict is so common, every leader needs to develop the skills necessary to manage conflict productively and confidently. In fact, when properly managed, conflict produces a chance for those involved to learn from each other, improve work methods, and build team solidarity. The skills learned in this session will do just that! (3 or 4-hour session)
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“Maintaining Emotional Balance in the Workplace” – Most organizations are continuing to face the pressure of producing more with less, and that dilemma requires increased interaction with co-workers, more stressful deadlines, and workplace demands on personal time. As leaders find themselves in this situation, it’s critical to identify and control their emotions at work…but it’s not always easy. This session is designed to help participants examine the link between emotions and stress in their daily lives, teaching them the behavioral practices that can help productively manage our emotions. (4-hour session)
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“A Peacock in the Land of Penguins…Harnessing the Creativity and Benefits of Differences in the Workplace” – This session analyzes ways in which an organization is or is not using people and their ideas, while teaching behaviors that value diversity and demonstrating how they can benefit the leader, the follower and the organization. Identifying organizational factors that hamper valuing diversity and finding ways the organization can leverage it as an organizational asset are key components of this session. (4-hour session)
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“Sexual Harassment: New Perspectives” – Addressing the personal responsibility of managers in the areas of harassment and discrimination is paramount to success in today’s litigious society. While doing so in this session, managers also learn how to define, recognize and prevent such claims in the work environment. (1, 2, 3 or 4-hour session)
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“Hire Tough, Manage Easy”/“Hiring the Best”/“Interviewing – More Than a Gut Feeling” – Red Auerbach, President of the Boston Celtics, is quoted as saying, “If you hire the wrong people, all the fancy management techniques in the world won’t bail you out.”…and he’s right! That’s why hiring the right people for the right position the first time is one of the most important roles an organizational leader plays. This session specifically addresses the “how-to’s” behind this tough assignment. It’s full of practical, hands-on advice and step-by-step ideas to select high performers. (4-hour session)
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“Give ‘em the Pickle: Delighting Customers” – The most successful businesses have learned that customer service is their business, and this session specifically teaches that serving the customer is a noble profession. It’s an opportunity to connect with people, to brighten a day, to possibly make a difference with the people who benefit from the service that Client provides. This training program will not only inspire your team, but will act as a guide as the participants commit to raising the level of service they offer to customers. It’s all about service, attitude, consistency and teamwork, and this session will provide specific tools that assist in each of these areas. (4-hour or 6-hour session)
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“It’s Not Just About Sex Anymore” – Now, more than ever, employees must understand that there's far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world? This training session breaks ground by dramatically illustrating issues such as the ever expanding range of behaviors that create a hostile work environment, the differences between free speech at work and protected speech in public, the consequences for individuals who exhibit unacceptable behavior, and the legal threats that companies or organizations can encounter if these behaviors are ignored by management. (1, 2, or 3-hour session)
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“Bridging the Gap: Become More Effective in a Multicultural Organization” – Individuals of different backgrounds, cultures and physical attributes work together everyday without truly understanding each other’s communication styles and group affiliation needs. This session is designed to improve understanding and skills in working with individuals different than ourselves. (4-hour session)
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“The DiSC Personal Profile System…Understanding Self and Others in the Work Environment” – The DiSC system presents a plan to help team members understand themselves and others in their work environment. With the ability to identify one’s behavior style, capitalize on one’s behavior strengths, increase appreciation of different profiles, and anticipate and minimize potential conflicts with others, team members form a foundation to learn and to work well together. (4-hour session)
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“Recognizing and Preventing Violence in the Workplace” – Workplace violence has become one of the major human resource challenges facing employers. With losses measured in the billions of dollars, very few employers have developed a comprehensive plan for addressing workplace violence. This session is designed to help employers become aware of the potential for violence in the workplace and to recognize the early warning signs of a potentially violent person or situation. (2, 3, or 4-hour session)
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"Managing Employee Perfomance" - Do you know how to get the most out of your performance appraisals? How do you bring out the full potential of employees? Learn how to use the “human touch” to help managers get the most from their employees. (3-hour session)
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"Glad I Could Help" - Illustrates to employees how to respond positively in difficult costomer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a “glad I could help” attitude, customers will feel positive about the employee, the organization and the way they have been treated – ultimately creating long-term customer loyalty. (2 hour or 4-hour session)
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"Leadership Secrets of Santa Claus" - Extra-fun holiday leadership development is just what you need! How does Santa do it – bringing elves together as a team and keeping them motivated all year long; doing such a great job of choosing his reindeer; and still dealing with those who are naughty and nice??!! It’s not easy being Santa, but we know it’s not easy being a manager or supervisor, either! Learn how you can apply the Leadership Secrets from Santa’s workshop in your workshop all year long! (3-hour session)
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“The Accounting Game” - Do your managers know how they affect the bottom line? Send your managers and supervisors to this training session and they will come back knowing what accounting jargon really means, what financial statements mean and how they are used, how to create income statements and balance sheets, what profit is and how to improve it, how to be more effective in their jobs by helping maximize efficiency and reduce expenses, and much more! This seminar will improve your manager’s knowledge of accounting through the fun of running a lemonade stand! (3-hour session)
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"Business Etiquette" - This workshop teaches participants how to be interested in other people and considerate of their feelings, the necessity of giving and receiving compliments graciously, “owning up” when they’ve done something wrong, and how to keep a conversation flowing, just to name a few. (3-hour session)
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