This session focuses on the process of conducting performance appraisals, not the paperwork or the “form”. After all, it’s not the form that counts, it’s the process. Applying the human touch helps managers get the most from their employees; it’s a way to show employees that they sincerely care enough to listen to their goals, wants, needs, and expectations. Managers who implement the human touch build on their employees’ strengths and help them reach their true potential. The tools learned in this session will not only alleviate the dread of conducting performance appraisals, but will prepare the employee and assist in helping the process run more smoothly.

With our hectic, ever-changing work environment, it’s no wonder conflict in the workplace happens everyday! Because conflict is so common, every leader needs to develop the skills necessary to manage conflict productively and confidently. In fact, when properly managed, conflict produces a chance for those involved to learn from each other, improve work methods, and build team solidarity. The skills learned in this session will do just that!

This session analyzes ways in which an organization is or is not using people and their ideas, while teaching behaviors that value diversity and demonstrating how they can benefit the leader, the follower and the organization. Identifying organizational factors that hamper valuing diversity and finding ways the organization can leverage it as an organizational asset are key components of this session.

Addressing the personal responsibility of managers in the areas of harassment and discrimination is paramount to success in today’s litigious society. While doing so in this session, managers also learn how to define, recognize and prevent such claims in the work environment.

Red Auerbach, President of the Boston Celtics, is quoted as saying, “If you hire the wrong people, all the fancy management techniques in the world won’t bail you out.”…and he’s right! That’s why hiring the right people for the right position the first time is one of the most important roles an organizational leader plays. This session specifically addresses the “how-to’s” behind this tough assignment. It’s full of practical, hands-on advice and step-by-step ideas to select high performers.

The most successful businesses have learned that customer service is their business, and this session specifically teaches that serving the customer is a noble profession. It’s an opportunity to connect with people, to brighten a day, to possibly make a difference with the people who benefit from the service that Client provides. This training program will not only inspire your team, but will act as a guide as the participants commit to raising the level of service they offer to customers. It’s all about service, attitude, consistency and teamwork, and this session will provide specific tools that assist in each of these areas.

Now, more than ever, employees must understand that there's far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world? This training session breaks ground by dramatically illustrating issues such as the ever expanding range of behaviors that create a hostile work environment, the differences between free speech at work and protected speech in public, the consequences for individuals who exhibit unacceptable behavior, and the legal threats that companies or organizations can encounter if these behaviors are ignored by management.